The seller and operator of the online store www.raveshop.eu:
RAVESHOP EUROPE s.r.o., Rybná 716/24, 11000 Prague 1 – Old Town, Czech Republic
Tel.: +420 605 425 960
Complaints must be sent to the following address:
Fulfillment CZ s.r.o., RAVEshop, Uzice 341/2, Uzice, 27745, Czech Republic
Complaint procedure
Please send an email to: info@raveshop.eu
Within 24 hours, we will respond and provide a return shipping label along with further instructions.
Please include the following information inside the returned package:
Order number.
Code and name of the returned product.
(Example: I am returning a Trance DJs T-shirt, code: TRIKO_11_TRANCE_M_CER, order number: 2022011334).
Before first use, customers are strongly advised to carefully read the warranty conditions and the user manual and to follow them strictly. Failure to do so may result in loss of rights arising from defective performance due to improper use. The warranty period begins on the date the product is received.
Every purchase made through the online store includes a tax document (invoice), which also serves as a delivery note. (The invoice is sent to the customer as an email attachment immediately after purchase).
The warranty period for each product is stated on the invoice. If no separate warranty certificate is issued, the invoice serves as the warranty certificate.
The supplier guarantees the quality and completeness of the delivered products. The warranty period begins upon receipt of the product by the customer. The warranty does not cover normal wear and tear.
If the product arrives with damaged packaging or if the customer has doubts as to whether the goods were delivered completely and without defects, the customer is obliged to draw up a damage report with the carrier.
A warranty certificate is usually provided for accessories and must be presented together with the invoice when making a complaint. If no warranty certificate is provided, the invoice proves the origin of the product.
If the customer detects a defect, they are obliged to notify the seller immediately. Defects must be reported in writing (email is sufficient), stating the nature of the defect, the order number, and the customer’s name. The supplier is obliged to assess the complaint no later than 30 days from its receipt.
The customer has the right to withdraw from the contract without giving any reason and to return the product within 14 days. This period begins on the day following receipt of the package. Within this period, the customer must notify the seller of the intention to return the product and send it back. If the 14th day falls on a weekend, the customer is entitled to send the product on the next working day.
A complaint may also be submitted in the event of incomplete delivery.
In the event of a complaint, the customer may request:
replacement of missing goods or parts,
repair of defects,
replacement of the product with a defect-free one in the case of a defect that cannot be repaired or has occurred at least twice.
Complaints cannot be accepted in the following cases:
- the product was not used in accordance with the user instructions,
- the product was damaged due to improper use or handling,
- the product was used under atypical conditions,
- the product was damaged by natural forces.
